RED DEER - As the COVID-19 pandemic continues, Hockey Alberta has cancelled all May programming. Hockey Alberta offices will also remain closed until further notice.
Due to the uncertainty of the current situation, Hockey Alberta has made the decision to cancel all programming until May 31. We understand that this is a trying time for many, and we will work diligently with each participant to ensure a proper refund is executed.
Due to the volume of refunds that we are processing, we ask for your patience over the next 4-6 weeks as we work though each registration. Our registration and payment platform provides us with all of the necessary information to complete the refund, so no additional action is required on your part.
All refunds for cancelled programs up to April 30 have now been processed. If you have not received notification that your refund has been processed, contact Hockey Alberta as soon as possible.
If you have questions, please submit via email to [email protected].
While the office remains closed, Hockey Alberta is still open for business, with staff working remotely. We are striving to carry on regular operations with as little interruption as possible. During this time, the best way to contact us is via the following channels:
- Direct email: A staff list, with a direct link to each staff’s email, can be found on our website: https://www.hockeyalberta.ca/about-hockey-alberta/staff-contacts/
- General email: Submit your inquiry to [email protected]
- Website: Submit your inquiry through the Hockey Alberta website: https://www.hockeyalberta.ca/contact/
- By phone: Call Hockey Alberta’s main line, 403-342-6777, and leave a voicemail (please specify the recipient of the message or a brief description of what you’re calling about). Your message will be delivered via our voicemail-to-email platform.
As per government regulations, the office will remain closed until further notice. As circumstances develop, we will keep everyone informed of changes and updates. We apologize for any issues or inconvenience that may arise due to the office being closed.
Please take all precautions to stay safe. Follow the directions of local, provincial and federal health and government authorities, as we work together with fellow Albertans, and citizens across the country, to help resolve this situation.